Last updated on 18-03-2020
At Online Tathya, we strive to provide high-quality digital courses, training programs and services.
Please read this Refund & Cancellation Policy carefully to understand how refunds and cancellations are handled for our digital products and service-based work.
- Scope of This Policy
This policy applies to:
Digital Products & Courses
(online classes, 14-days training, workshops, digital content, membership access, etc.)
Service-Based Work
(custom design, consulting, setup, or any project-based service you purchase from us)
Digital products and services follow different rules, explained below.
- Digital Courses & Training (Non-Refundable)
All our courses and training programs are digital products.
Once you enroll and get access to:
live classes, course materials, community/group access, templates/resources. Your enrollment becomes final and non-refundable.
We do not offer refunds on any digital course once access is granted.
“Didn’t like the class”, “No time”, “Changed my mind”, “Joined by mistake” —
These reasons do not qualify for a refund.
If you face any issue with the class, teaching, or access —
You must inform us within 14 days from the start date of the batch,
so we can support you with guidance, extra help, or batch adjustment (if available).
- Cancellation Policy – Service-Based Work
This section applies only to custom services (not courses).
If you wish to cancel a service order, you must notify us within 24 hours of placing the order.
If cancellation is requested within 24 hours and no work has started, you may be eligible for a full refund.
If work has already started, a partial refund may be considered based on the amount of work completed.
For urgent/express delivery services, once work has started, the order cannot be cancelled, and no refund will be issued.
- Refund Policy – Service-Based Work Only
For service-based work (not courses):
Full Refund
If cancellation is requested within 24 hours, AND
no work has started on your project.
Partial Refund
If work has started but is not yet completed,
a pro-rata refund may be issued based on progress.
No Refund
Once the project is completed and delivered,
we do not offer refunds unless there is a clear quality issue from our side.
- Refund Eligibility & Limitations
Refunds apply only to prepaid service-based projects,
not to digital courses or training programs.
If you believe there is a major issue with the delivered service,
we will first offer revisions or corrections.
A refund will be considered only if the issue cannot be reasonably fixed.
Payment gateway fees/transaction charges are non-refundable in all cases.
- How to Request a Refund or Cancellation
To request a refund or cancellation (for services only), please contact us at:
📧 Email: [email protected]
📞 Phone: 7980123386
When you contact us, please include:
Your name
Order/invoice details
Type of service or course
Reason for cancellation or refund request
Any supporting proof (if there is a quality issue)
If a refund is approved, it will be processed within 7–10 business days.
- Changes to This Policy
Online Tathya reserves the right to modify or update this Refund & Cancellation Policy at any time.
Any changes will be effective immediately upon posting on our website.
If you have any questions about this policy,
we encourage you to contact us.
We appreciate your trust, understanding, and cooperation.
